This website is owned and operated by Sullivan Healthcare Limited operating as Choice Self Directed Healthcare (hereinafter "Choice").
What is Personal Information?
Personal information is information about an identifiable individual. Personal information includes information that relates an identifiable individual's personal characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), and health (e.g. religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g. an individual's business address and telephone number), which is not protected by privacy legislation.
Who we are?
Choice is a medical tourism company that provides its clients with professional information and assistance with their travel and treatment needs. Please refer to the other pages of this website for further information about our company.
Why do we collect Personal Information?
As a medical tourism company, we collect, use and disclose personal information in order to serve our clients. For our clients, the primary purpose for collecting personal information is to provide medical tourism information, consultations and bookings.
Choice will not sell, license, or lease your personally identifiable information to others without your permission. Unless we have your permission or are required by law, we will only share the personal data you provide to us with persons, organizations and businesses who may be the direct providers of any medical, travel or related services that we coordinate for you. In the course of providing medical tourism services, we may use a number of consultants and agencies that may, in the course of their duties, have limited access to personal information we hold. Individuals who may have some access to your personal information could include: doctors and hospital staff, travel companies and consultants, government personal, computer consultants, office security and maintenance, bookkeepers and accountants, temporary workers to cover holidays, credit card companies, website managers, cleaners, our landlord and lawyers. We restrict their access to any personal information we hold as much as is reasonably possible. We also have their assurance that they follow appropriate privacy principles.
Choice does not collect personal information about its clients without their express consent. Choice does however reserve the right to transfer such information in connection with a change in ownership of Choice or its assets.
On our website, we only collect, with the exception of "cookies", the personal information you provide and only use that information for the purpose for which you gave it to us (e.g., to respond to your e-mail message, to make travel arrangements, to subscribe to any newsletter we may publish). Cookies are only used to help you navigate our website and are not used to monitor you.
Choice wants to ensure that you understand that accepting a cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us. This practice is strictly enforced.
Other Web Sites
Related and Secondary Purposes
Like most organizations, we also collect, use and disclose information for purposes related to or secondary to our primary purposes. The most common examples of our related and secondary purposes are as follows:
- To invoice clients for our services, to process credit card payments or to collect unpaid accounts.
- To advise clients and others of new developments (e.g., a newsletter sent to a home e-mail of a client).
- To advise clients and others of our newsletters, seminars we may provide, special offers and promotions that we have available.
- Our company may gather certain information like your ip address and evaluate which sections of the site you visit in order to evaluate, deliver, and improve our service to you. This information allows us to improve the website content as well it allows us to continually improve our services.
- Our company reviews client and other files for the purpose of ensuring that we provide high quality consultants (e.g., auditors, lawyers, information technology) may on our behalf do audits and continuing quality improvement reviews of our firm, including reviewing client files and interviewing our staff.
- The cost of some services provided by our company to clients is paid for by third parties (e.g., provincial health insurance plans). These third parties often have your consent or legislative authority to direct us to collect and disclose to them certain information in order to demonstrate client entitlement to and responsible use of this funding.
- Clients or other individuals we deal with may have questions about our services after they have been received. We also provide ongoing services for many of our clients over a period of months or years for which previous records are helpful. We retain our client information for a minimum of ten years after the last contact to enable us to respond to those questions and provide these services.
- If Choice or its assets were to be sold, the purchaser would want to conduct a "due diligence" review of our records to ensure that it is a viable business that has been honestly portrayed to the purchaser. This due diligence may involve some review of our accounting and service files. The purchaser would not be able to remove or record personal information. Before being provided access to the files, the purchaser must provide a written promise to keep all personal information confidential. Only reputable purchasers who have already agreed to buy the organization's business or its assets would be provided access to personal information, and only for the purpose of completing their due diligence search prior to completing the purchase.
You can choose not to be part of some of these related or secondary purposes (e.g., by declining special offers or promotions, by paying for our services in advance). We do not, however, have much choice about some of these related or secondary purposes (e.g., regulatory requirements).
Protecting Personal Information
We understand the importance of protecting personal information. For that reason, we have taken the following steps:
- Paper information is either under supervision or secured in either a locked or restricted area, or in locked filing cabinets.
- Electronic hardware is either under supervision or secured in a locked or restricted area at all times. In addition, passwords are used on all computers.
- Paper information is transmitted through sealed, addressed envelopes or boxes by reputable companies (couriers) or Canada Post.
- Electronic information is transmitted either through a direct line or is anonymized or encrypted.
- External consultants and agencies with access to personal information must enter into privacy agreements with us.
Retention and Destruction of Personal Information
We need to retain personal information for some time to ensure that we can answer any questions you might have about the services provided and for our own accountability to external regulatory bodies. However, we do not want to keep personal information too long in order to protect your privacy.
Our client and contact directories are much more difficult to systematically destroy, so we remove such information when we can if it does not appear that we will be contacting you again. However, if you ask, we will remove such contact information right away. We keep any personal information relating to our general correspondence with people who are not our clients, newsletters, seminars and marketing activities until after the newsletter ceases publication or a seminar or marketing activity is over.
With the above in mind, we destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed.
You Can Look at your Information
With some exceptions, you have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a nominal fee for such requests.
If there is a problem, we may ask you to put your request in writing. If we cannot give you access, we will tell you within thirty days if at all possible and tell you the reason, as best we can, as to why we cannot give you access. If we collected personal information about you for a client, there is a good chance that the information is protected by solicitor and client privilege and you will not be given access to it without our client's consent.
If you believe there is a mistake in your personal information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agree that we have made a mistake, we will still agree to include in our file a brief statement from you regarding the matter and we will forward that statement to anyone else who received the earlier information.
Do you have a question?
If you have any questions, we can be contacted using the information set out in the Contact Us section of our website.
If you wish to make a formal complaint about our privacy practices, you may make it in writing to our Information Officer, who will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.
This Policy is made under The Personal Information Protection and Electronic Documents Act (Canada). It provides some additional exceptions to the privacy principles that are too detailed to set out here. There are some rare exceptions to the commitment set out above.
For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:
112 Kent Street
Ottawa, Ontario K1A 1H3